Responsible Gaming at cbaja

Our Commitment to Safe Play

cbaja is built on the belief that online gambling — whether that is betting on a Bangladesh Premier League (BPL) match, spinning the reels on a slots game, or joining a live dealer table — should be a fun, controlled leisure activity. We take our responsibility to provide a safe gambling environment extremely seriously, and we invest in player protection tools and responsible gaming education as core parts of our platform.

We recognise that while the vast majority of cbaja players in Bangladesh enjoy gambling recreationally and without harm, a minority may develop gambling-related problems. For those players, cbaja is committed to providing accessible tools, honest information, and direct pathways to professional support. No player should ever feel alone in dealing with gambling difficulties.

Our Responsible Gaming framework is built around four pillars: Prevention (age verification, player education), Control (deposit limits, time-out features, session alerts), Intervention (problem gambling self-assessment, proactive support outreach), and Recovery (self-exclusion, external help referrals). This page explains each pillar in plain English so every cbaja player knows exactly what safeguards are available to them.

Age Restriction — 18+ Only

The cbaja platform is strictly for adults aged 18 and above. We enforce this requirement rigorously at every step of the player journey — from account registration through to the first withdrawal. Underage gambling is illegal, harmful to young people's development, and a breach of our Terms & Conditions that will result in immediate account closure and forfeiture of any balance.

During registration, every new cbaja player is required to confirm that they are 18 or older. Before a first withdrawal is processed, our Know Your Customer (KYC) verification process requires submission of a valid government-issued photo ID — National ID card, passport, or driving licence — which our compliance team uses to independently confirm both identity and date of birth. Accounts where age cannot be verified will be restricted until documentation is provided.

Protecting minors at home: If you share a device or household with someone under 18, we strongly encourage you to use parental control software to block access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in family safety features on Android and iOS devices can help prevent minors from accessing cbaja or similar platforms.

Problem Gambling Self-Assessment

Honest self-reflection is one of the most powerful tools in responsible gambling. The questions below are adapted from widely recognised problem gambling screening tools. Read each question and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more of these questions, we encourage you to use the self-exclusion or deposit limit tools described further down this page, and to consider reaching out to a professional support organisation.

Responsible Gaming Tools

cbaja provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account dashboard. These tools put you in control of your gambling activity and can be activated at any time — no waiting period, no questions asked. Below is a full description of each tool available on the cbaja platform.

To activate any of these tools, log in to your cbaja account and navigate to the Responsible Gaming section of your account dashboard. Alternatively, contact our support team at [email protected] and a support agent will set up any limit or restriction on your behalf within one business day.

Self-Exclusion Programme

Self-exclusion is the most robust responsible gaming tool available on cbaja. When you self-exclude, your account is completely suspended for a minimum period of six months. During the exclusion period, you will be unable to log in, make deposits, place bets, or access any gambling features on the cbaja platform. Any remaining account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) within seven business days of the exclusion being applied.

Self-exclusion periods are available in the following durations: 6 months, 1 year, 2 years, 3 years, and permanent (indefinite). A permanent self-exclusion cannot be reversed under any circumstances. For time-limited exclusions, you may request reinstatement only after the full exclusion period has elapsed, and a minimum 30-day reflection period will apply before the account is reactivated.

• 01
  Contact our support team Email [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period.
• 02
  Identity confirmation Our team will verify your identity to ensure the exclusion is applied to the correct account. This step typically takes less than two hours during business hours.
• 03
  Exclusion applied Your account is suspended immediately. You will receive a confirmation email. Any marketing communications from cbaja will also stop during the exclusion period.
• 04
  Balance returned Any funds remaining in your cbaja balance will be returned to your registered BDT payment account within seven business days.
• 05
  Reinstatement (time-limited exclusions only) After the full exclusion period and a mandatory 30-day reflection period, you may request reinstatement in writing. cbaja reserves the right to decline reinstatement requests where problem gambling risk indicators remain.

Warning Signs of Problem Gambling

Problem gambling rarely develops overnight. It typically progresses gradually, and many people do not recognise the warning signs until the behaviour has become entrenched. The signs below — drawn from clinical research on gambling disorders — can indicate that gambling has shifted from recreational entertainment to something more harmful. If you recognise several of these patterns in your own behaviour or in someone you care about, we encourage you to take action immediately.

Recognising these warning signs is not a sign of weakness — it is an act of courage and self-awareness. The sooner you acknowledge a problem and seek help, the more effective the available support tools and professional interventions will be. cbaja is here to assist at every step.

Support & Help Resources

If you believe gambling has become a problem for you or someone close to you, professional help is available. cbaja's support team can guide you through activating account restrictions and connect you with appropriate resources. For direct professional counselling and support, consider reaching out to a qualified mental health or addiction specialist in your area.

In Bangladesh, mental health and addiction counselling services are available through government hospitals including Dhaka's National Institute of Mental Health (NIMH), Chittagong Medical College Hospital, Sylhet MAG Osmani Medical College, and Rajshahi Medical College Hospital. Private counselling and therapy services are also available in Dhaka, Chittagong, Sylhet, and other major cities. Your personal physician can also provide a referral to appropriate support services.

For immediate support from cbaja, contact our team directly:

When you contact cbaja's responsible gaming team, our trained support agents can immediately apply deposit limits, activate a time-out or cooling-off period, initiate a self-exclusion, provide your full gambling history report, and refer you to professional support resources. You do not need to wait — help is available right now.

For family members and friends: If someone you care about is showing signs of problem gambling, you can contact cbaja at [email protected] to discuss options. While we cannot share another player's account details due to privacy obligations, we can advise you on how to support them and what resources are available in Bangladesh for affected families.

Tips for Safe & Enjoyable Play

The vast majority of cbaja players enjoy gambling as a fun, recreational activity without developing any harmful patterns. The following practical tips are designed to help you keep gambling in its proper place — as entertainment — and maintain a healthy, balanced relationship with the games and betting markets you enjoy.

• Set a budget before you start. Decide how much you are comfortable spending on a gambling session before you begin, and treat that amount as the cost of entertainment — like buying a cinema ticket or attending a cricket match at the Sher-e-Bangla National Cricket Stadium. Once that budget is spent, stop for the day.
• Never gamble with money you cannot afford to lose. Gambling should always be funded from your discretionary entertainment budget — never from rent, food, utility bills, or family savings. If you are considering using essential funds to gamble, stop and reach out to our support team immediately.
• Do not chase losses. Losing is a natural part of gambling, and every game on cbaja is governed by a certified random number generator (RNG). There is no such thing as a "hot streak" that is guaranteed to turn a session around. If you find yourself placing increasingly large bets to recover losses, activate the cbaja time-out tool right away.
• Take regular breaks. Enable cbaja's session reminder feature to receive a prompt every 60 minutes. Step away from the screen, stretch, drink water, and check in with yourself: are you still enjoying this, or are you gambling on autopilot?
• Balance gambling with other activities. A healthy lifestyle includes a wide range of activities. If gambling is crowding out time with family, friends, sport, or other hobbies, it is time to reassess the balance.
• Do not gamble under the influence. Alcohol or other substances impair judgement and can lead to betting decisions you would not make with a clear head. Gambling while impaired significantly increases the risk of spending beyond your limits.
• Keep gambling fun — not a source of income. The house edge means that over the long run the platform will always have a mathematical advantage. Treat any winnings as a pleasant bonus, not an expected income stream.
• Use cbaja's tools proactively. You do not need to have a problem to use deposit limits or session alerts. These tools are designed for every player who wants to stay in control — they are a sign of smart, responsible play, not a sign of weakness.